SuperSaaS review– good online appointment system with old habits

As you probably know, the SaaS stands for software as a service. SuperSaaS.com is an appointment scheduling software (as a service) that captured my attention by many languages it supports. SuperSaas also offers WordPress plug-ins, which is a nice bonus for WordPress users like myself.

9-7-2011 19-28-55

The site doesn’t look very modern to me, and it’s quite bland, frankly. The functions seem promising, though.

9-7-2011 19-49-249-7-2011 19-45-59

You can try a demo of the booking right away, very nice. But again, the looks?

9-7-2011 19-54-15

Hands down, this is the most complicated pricing plan I have seen. Why is it so difficult. How am I supposed to know how many upcoming appointments will I need. I really do not like this.

Registration went OK, SuperSaaS doesn’t need you to fill redundant detail, although it does ask you whether you are an individual or a company.

9-7-2011 20-10-109-7-2011 20-10-38

Unlike Appointment-Plus, Supersaas has all the countries listed. Good.

9-7-2011 20-16-099-7-2011 20-18-40

After you finish your registration, you are welcomed by an empty dashboard. The interface seems somehow “work-in-progress” looking, as if it was not yet ready for users. The options are usually described in detail, but you really need to read, read and read to make any sense of it and find the right link.

9-7-2011 20-20-449-7-2011 20-19-51

You can customize almost anything. But first you need to create the calendars, timetables, users, policies… Because of the versatility and lack of templates, you will need quite some time to set it all up. But that may be a good thing, if you like things just the way you want them.

10-7-2011 2-26-4710-7-2011 2-19-3910-7-2011 2-16-239-7-2011 20-33-539-7-2011 20-33-469-7-2011 20-31-209-7-2011 20-30-009-7-2011 20-29-109-7-2011 20-28-109-7-2011 20-27-169-7-2011 20-25-299-7-2011 20-23-05

SuperSaaS Rating

SuperSaas may look a bit old-fashioned at first but provides you with great set of features. The setting up may be tedious but the result is fine from the perspective of your customer. You can customize all the messages and synchronize your appointments with Outlook or Google Calendar (have not tried yet). The GUI is sometimes counter-intuitive and you have to read a bit, but that may be the price you pay for complete customization, I guess.

Advertisements

One response to “SuperSaaS review– good online appointment system with old habits

  • Jan M. Faber

    Thank you for the extensive review and your useful site in general! If you check back by the end of the week you should see that several of your “red bubbles” have been addressed. A long overdue refresh of the outside is going to take a little while longer, all attention has been focussed on the exponential growth we are experiencing right now.

    The fine grained pricing plans are a necessary since our clients base is extremely diverse: from people renting a holiday home a few times a year to hospitals with tens of thousands of appointments. Actual use should be simple though: start out with a small plan and upgrade or downgrade at any time as needed.

    Feel free to shoot me a mail if there is anything else I can do to create your perfect system.
    Cheers,
    Jan
    Creator fo SuperSaaS

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: